Refund Policy

1. Eligibility for a Refund

To qualify for a refund, the following conditions must be met:

• Your refund request must be submitted within 60 days of the original order date.
• You must provide your order number and contact details.
• Refunds are available for first-time purchases of a given product.
• Products purchased through unauthorized resellers are not eligible.

2. How to Request a Refund

To initiate a refund, please contact our support team via our Contact page. Include the following in your message:

• Your full name
• Order number
• Email address used at checkout
• Reason for the refund request (optional, but helpful)

3. Processing Time

Once your refund request is received and verified, we will process your refund within 5–10 business days. Refunds will be issued to the original payment method used at checkout. Please note that your bank or card issuer may require additional time to reflect the refund in your account.

4. Non-Refundable Items

Shipping and handling fees are non-refundable. Orders that have already been partially consumed beyond a reasonable trial period may be subject to review before a refund is approved.

5. Return Shipping & Address

Please note that the customer is solely responsible for paying all return shipping expenses. All physical items must be sent unopened and undamaged to our authorized return center at the following address:

6. Questions

If you have any questions about our refund process, please don't hesitate to contact our support team. We aim to respond within 24–48 hours.